We sell digital products (e.g., the Calm Prompt Vault, printable downloads, and related add-ons) delivered instantly via systeme.io. Because access is granted immediately after purchase, all sales are final.

1) All-Sales-Final Policy

Once your payment is processed you receive instant access to the files/portal, so we do not offer refunds, returns, or exchanges for:

• Change of mind

• Accidental purchase

• “I thought it was something else”

• Lack of usage or results (our products are educational/self-guided)

Tip: If you have questions before buying, email us and we’ll help you choose the right product.

2) Limited Exceptions (We’ll Make It Right)

We will review a refund or credit case-by-case if any of the following occurs:

• Duplicate charge / double purchase of the same item

• Technical failure on our side that prevents access and can’t be fixed within a reasonable time (usually 48 hours)

• Unauthorized/fraudulent transaction on your card (with evidence from your bank)

• Incorrect amount charged due to a processing error

If approved, refunds are issued to the original payment method only.

3) Subscriptions & Memberships (If/When Offered)

• You may cancel anytime from your account or by emailing us.

• Cancellation stops future renewals; no pro-rated refunds for the current billing period.

• Free trials (if offered): cancel before the trial ends to avoid being charged.

4) EU/UK Right of Withdrawal (Digital Content)

If you purchase from the EU/UK: digital content normally has a 14-day withdrawal right, but not after you consent to immediate access and acknowledge you’ll lose that right once delivery starts. At checkout we obtain that consent; therefore no withdrawal applies after access is granted.

5) How to Request Help (or an Exception)

Email support@feelingcalmer.com within 7 days of purchase and include:

• Order email and order ID

• Product name

• Description of the issue (screenshots if technical)

• For fraud/unauthorized use: bank/issuer evidence

We aim to respond within 2 business days. If a refund is approved, please allow 5–10 business days for your bank/PayPal to post it.

6) Chargebacks

Please contact us first. Filing a chargeback without contacting us may delay resolution. We provide fulfillment records (download logs, access timestamps) to your bank if a dispute is opened.

7) Price Adjustments, Coupons & Bundles

• Discount codes must be used at checkout; we can’t apply them retroactively.

• Bundle components are not refundable individually.

• Temporary price changes and promotions are not subject to price matching.

8) Taxes & Currency

Prices are shown in USD unless stated otherwise. Taxes/VAT are calculated at checkout by our processor and are non-refundable where law requires remittance.

9) Updates & Access

We may update products over time. Access terms are stated on each product page; we may retire or replace products at our discretion. Retirement doesn’t trigger refunds.

10) Contact

Questions? Need help with access?
support@feelingcalmer.com — we’re happy to help.